Frequently Asked Questions
Question: Can I still place orders for a new dtek?
Answer: No. Effective immediately, we are no longer accepting purchase orders for dteks.
Question: Can I order replacement parts for existing dteks?
Answer: Yes. Replacement parts can be ordered after working with technical support to determine a replacement is needed. You will need a support ticket number before reaching out to procurement at firstname.lastname@example.org.
*Lead time for replacement parts can run 6-8 weeks in some cases.
Support can be reached by email at email@example.com, by calling 303-416-8200, or online at http://go.frontsteps.com/Create-a-Case.html.
Question: What replacement parts will FRONTSTEPS have?
Answer: We will have the following replacement parts available: (Part# | Name)
9004-002-01 | dTEK Gen 2 Telephone Entry Kiosk
9004-002-02 | dTEK Gen 2.1 Digital Telephone Entry Kiosk
9004-003-01 | dTEK Gen 2 Touch Screen Monitor Assembly
9004-004-01 | dTEK Gen 1 Touch Screen Monitor
9004-005-01 | dTEK Gen 2 replacement CPU
9004-006-01 | dTEK Gen 1 Sound Amp
9004-007-01 | dTEK Gen 2 Sound Amp
9004-009-01 | dTEK Gen 1 Microphone Complete
9004-010-01 | dTEK Gen 2 Microphone Assembly
9004-010-02 | dTEK Gen 2.1 Microphone Assembly
9004-011-01 | dTEK Gen 2 Speaker Assembly
9004-011-02 | dTEK Gen 2.1 Speaker Assembly
9004-012-01 | dTEK Gen 2 ESD Board
9004-013-01 | dTEK Gen 2 Replacement Key
9004-014-01 | dTEK Gen 1 Relay Board USB Cable
9004-015-01 | dTEK Gen 2 24v Power Supply
9004-016-01 | dTEK Gen 2 24V DC Power Converter
9004-017-01 | dTEK Gen 2 Audio Isolator
9004-020-01 | dTEK Gen 1 Scanner Glass
9004-025-01 | dTEK Gen 1 ESD Board
* Gen 1 parts are in limited quantity
For ordering or questions about availability contact firstname.lastname@example.org.
Question: Will FRONTSTEPS continue supporting issues that arise on existing dteks?
Answer: Yes. We will continue to support and troubleshoot the dtek software and hardware until there are no longer any dteks in use.
Again, support can be reached by email at email@example.com, by calling 303-416-8200, or online at http://go.frontsteps.com/Create-a-Case.html
Question: When does this go into effect?
Answer: These changes take effect immediately.
Question: Are there any other telephone entry integrations for dwellingLIVE?
Answer: No. There are no planned integrations for other telephone entry systems on dwellingLIVE. However, FRONTSTEPS Secure is compatible with Kantech and DoorKing telephone entry systems. Models include:
DoorKing 1833 PC Programmable
DoorKing 1834 PC Programmable
DoorKing 1835 PC Programmable
DoorKing 1837 PC Programmable
Question: Is FRONTSTEPS Secure a good fit for existing dwellingLIVE communities?
Answer: For some communities, FRONTSTEPS Secure may be the right solution but will be handled as a new sign-up, not a migration. To find out more information about FRONTSTEPS Secure, please contact our sales team at firstname.lastname@example.org.